Akmal Academy – Terms and Conditions
1. Student Acknowledgement
By enrolling in any course at Akmal Academy, students confirm that they have received, read, and understood the full terms and conditions. These terms are also referenced on the enrolment form and available upon request.
2. Refund Policy
- Full refund is available after the first session only.
- 75% refund is available after the second session.
- No refund is available after the third session.
- Student attendance and session access are monitored via the platform to determine eligibility.
3. Course Transfers
Course transfers to different sessions or programs are not permitted once payment has been made.
4. Visa Applications
Akmal Academy does not provide any support for visa applications. It is the full responsibility of the student to comply with their country’s visa requirements. No refunds will be issued due to visa denials.
5. Course Cost
All course prices are transparently listed on our website under each course description. No hidden fees are applied beyond the displayed prices.
6. Access Duration
Students will have access to the online learning materials from the registration date until the official exam date for the respective course.
7. Technical Requirements
To participate in our courses, students are required to have the following:
- Zoom software installed for online courses
- Microsoft Excel
- Microsoft Word
8. Browser Compatibility
Our online platform is compatible with all major browsers including Chrome, Firefox, Safari, and Microsoft Edge.
9. Internet Speed
A stable internet connection is essential for accessing live sessions and recorded materials. A minimum speed of 4 Mbps is recommended for an optimal experience.
10. Usage Policy
Students are strictly prohibited from downloading, recording, or reproducing any part of the course content in any form.
Any violation of this policy will result in immediate termination of access to the course without any refund.
For further inquiries, please contact: info@akmalacademy.com
11. Complaints Policy
At Akmal Academy, we take student feedback seriously and are committed to resolving any issues promptly and fairly. Our complaints procedure is transparent, confidential, and accessible to all students.
- Formal complaints must be submitted in writing via email to akmal@akmalacademy.com A standard complaints form can be provided upon request.
- Students will receive an acknowledgement of their complaint within 3 working days.
- A formal response will be provided within 10 working days following the receipt of the complaint.
- All complaints will be reviewed by the Director of Akmal Academy or a designated senior staff member. All matters will be handled with strict confidentiality.
- If a student is not satisfied with the outcome, they may submit a written appeal within 7 days of receiving the response. The appeal will be reviewed by a different senior team member.
- Students are expected to follow our internal complaints process before escalating to external bodies. If the issue is not resolved satisfactorily, students may escalate their complaint to ACCA via the following link:
https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html